Operations and Policy Manual

 

 

 

 

 

 

 

Revision Number: 16

Effective Date: 012518

 

 

 

 

Liberty Air Group, FreedomAir Virtual Airlines, LibertyAir Virtual Airlines and any of its subsidiaries are in no way affiliated with any real world airline, past or present. We are a non-profit group of flight simulator enthusiasts simulating airline operations.

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From: Management Team, Liberty Air Group

 

To: All Liberty Air Group Members

 

Subject: Liberty Air Group Operations and Policy Manual

 

A. INTRODUCTION - The staff and management of Liberty Air Group, FreedomAir Virtual Airlines (herein after known as "FreedomAir") and LibertyAir Virtual Airlines (herin after known as "LibertyAir") are dedicated to enhancing the experience of flight simulator enthusiasts by providing a practical and realistic simulation of real world airline operations.

 

We know that everyone flies for different reasons. Some enjoy the hobby, others are in it for the hard-core simulation of flying an airplane and others may use it as a training platform to enhance their real world flying skills. Regardless of their reason for choosing to fly with Liberty Air Group, we endeavor to give our pilots the resources they need to get the most out of their experience.

 

This manual is designed to help you learn about the operations and procedures that govern our day-to-day operations. Every effort has been made to ensure that this manual contains useful and applicable information. In the event that any of these policies are unclear or an item is not addressed specifically, please contact Staff for further assistance.

 

The diverse nature of our operation prevents this manual from addressing every unique situation that may arise. Ultimately, your success as a virtual pilot with Liberty Air Group will depend on a mixture of acceptable practices, sound judgment and common sense.

 

B. APPLICABILITY - The policies and procedures outlined in this manual are applicable to all Liberty Air Group pilots. Acceptance into our organization and use of its systems signify your agreement to review and abide by the guidelines set forth in this document. This manual may be revised from time-to-time. All personnel will be informed when a new revision is imminent. Executive Staff is responsible for the maintenance of this manual. Any changes to this manual shall be approved by the President/CEO prior to implementation.

 

C. CANCELLATION - This document shall remain in effect until a new/revised manual has been put in place.

 

Liberty Air Group Management Team

Liberty Air Group, FreedomAir Virtual Airlines, LibertyAir Virtual Airlines

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Table of Contents

 

 

1.     General Information

1.1    Legal Information and Disclosure

1.2    Corporate Leadership Structure

1.3    Liberty Air Group Hubs (Domiciles)

 

2.     Mission Statement

 

3.     Membership

3.1    Application Guidelines

3.2    Rehires and Inactivity

3.3    Hub Transfer Request

3.4    Leave of Absence

3.5    Transfer Hours from other VA's

 

4.     Pilot Ranks and Privileges

 

5.     Flight Assignments and Routes

5.1    Pilots

5.2    Route Privileges

 

6.     Code of Conduct

6.1    General Conduct

6.2    Company Website, Forums, Resources, Etc.

6.3    Other Websites, Forums, Social Media, VATSIM, Etc.

 

7.     Operations

7.1    Pilot Currency

7.2    ACARS Usage

7.3    Scheduled Routes

7.4    Accelerated Flight Time

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1.     General Information

 

FreedomAir Virtual Airlines was  named in honor of the many men and women who tragically lost their lives in the attacks on September 11, 2001, and the many heroes that have since responded to the call of duty. We aim to keep their memories alive.

 

 

            1.1 Legal Information and Disclosure

 

                   1.1.1 Real World Affiliation and Copyrights

Liberty Air Group, FreedomAir Virtual Airlines (also known as "FreedomAir"), LibertyAir Virtual Airlines (also known as "LibertyAir")  and any of its subsidiaries  are in no way affiliated with or endorsed by any real world airline, past or present. We are not a real world airline; we do not hire people for real world employment positions or have any physical office space. Liberty Air Group exists solely to provide an enjoyable experience to users of Microsoft Flight Simulator, Prepar3D and X-Plane. All material published on our website is to be used for flight simulation purposes only and shall not, under any circumstances, be used for real world aviation purposes.

 

The Liberty Air Group website is not for use in any commercial purpose, Liberty Air Group is a not-for-profit organization that does not generate any income for its members or owners. Any reference to Liberty Air Group, FreedomAir Virtual Airlines, FreedomAir, LibertyAir Virtual Airlines and/or LibertyAir refers to the aforementioned entities, whether listed individually or in any combination. The names "Liberty Air Group", "FreedomAir" and "LibertyAir" may be used interchangeably in this document, throughout our website and in any/all conversations (whether written or spoken).

 

1.1.2 Liberty Air Group Copyright Statement

No part of any Liberty Air Group website shall be transmitted or reproduced in any form or by any means (electronic or otherwise). Any such act represents copyright infringement and theft of intellectual property solely owned by Liberty Air Group, FreedomAir Virtual Airlines and/or LibertyAir Virtual Airlines. Liberty Air Group includes the websites of FreedomAir Virtual Airlines (www.FreedomAir.us), LibertyAir Virtual Airlines (www.LibertyAirVA.com) and any other entities we may add at a future date. These websites will always reference Liberty Air Group in addition to their individual names.

 

1.2 Corporate Leadership Structure

 

The Liberty Air Group leadership structure is designed to distinguish the responsibilities of each staff member. We will be operating with a small corporate staff. Currently, we have five staff positions, as follows.

 

·         Founder - The individual with the vision to start FreedomAir.

·         President/CEO - Directly responsible for the continued development and administrative oversight of the organization. Leads the Management Team charged with developing policies and procedures, and is responsible for strategic planning of goals, objectives and operations within the organization. Responsible for overseeing the implementation and long-term success of the decisions and programs developed by Staff. In charge of the airline and makes final decisions for the airline. Maintains overall responsibility and authority to hire, suspend, demote and terminate personnel (staff and pilots) and is authorized to hear and determine a course of action on all personnel matters. Works directly with the staff concerning all operational issues and policies.

·         Vice President - Pilot Development - Oversees day-to-day management of our pilots, is responsible for newhire induction, FSHost and TeamSpeak server availability. Assists with development and achievement of organizational goals. Promotes policy and code of conduct compliance. Oversees hiring process of new pilots. Other duties as may be assigned.

·         Vice President - Technology Development - Responsible for maintaining overall functionality and operation of the Liberty Air Group, FreedomAir and LibertyAir website, forums and other site software. Works directly with the CEO to establish and maintain data backup procedures in an effort to ensure continuous availability of all IT systems and applications. In addition, the VP-TD is responsible for additional development projects or programs that involve the website and IT systems. Other duties as may be assigned.

·         Flight Dispatch - Responsible for processing of PIREPs. Interacts directly with pilots in any scheduling issues or concerns.

 

Others positions may be added as organizational needs arise

 

 

1.3    Liberty Air Group Hubs (Domiciles)

 

                   FreedomAir operates out of nine (9) hubs in the United States

·         Chicago, IL - KMDW and KORD

·         Los Angeles, CA - KLAX

·         New York, NY - KJFK

·         Denver, CO - KDEN

·         Ft. Lauderdale, FL - KFLL

·         Houston, TX - KIAH

·         Phoenix, AZ - KPHX

·         Seattle, WA - KSEA

·         Anchorage, AK - PANC

 

                        LibertyAir operates out of three (3) hubs in Europe

·         Frankfurt, Germany - EDDF

·         London, England (Heathrow) - EGLL

·         London, England (Stansted) - EGSS

 

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2.     Mission Statement

 

To provide the community of flight simulator pilots with a virtually realistic environment in which to fly. The only requirements are that you have a love of aviation, and a desire to participate.

 

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3.     Membership

 

Liberty Air Group does not require new members to have prior virtual aviation experience to join. We do expect new members to have a basic understanding of flight operations and aircraft navigation. New members are also expected to understand the basic functionality of MS Flight Simulator, Prepar3D or X-Plane prior to joining.

 

Liberty Air Group operates in compliance with the United States Children's Online Privacy Protection Act (COPPA). This law states that identifiable personal information cannot be collected from minors under the age of thirteen. Under no circumstances will an applicant under the age of sixteen (16) be hired. Persons found falsifying their age will be terminated from Liberty Air Group.

 

It is the applicant's responsibility to supply truthful, valid information. Members are required to submit and maintain an active, current, valid email address at all times. Members found to have an invalid email account are subject to removal. Liberty Air Group reserves the right to reject any and all applications at our discretion, for any reason, with or without explanation regarding the decision.

 

All pilots are eligible and encouraged to participate in all online events from day one. This includes the Liberty Air Group forums, TeamSpeak & FSHost servers and any other Liberty Air Group provided resources.

 

NOTE: Once membership with Liberty Air Group has been confirmed, the member is subject to the Currency requirements outlined in this document. Deviations from the currency requirements require approval of the CEO.

 

 

3.1    Application Guidelines

 

Prospective members may submit an online application for membership via the "Pilot Application" link, under "About" on the Liberty Air Group website. Applications must be completed in their entirety.

 

3.2    Rehires and Inactivity

 

Members who have left the airline voluntarily should contact the Vice President - Pilot Development or the CEO to institute the reactivation process. Members returning from voluntary leave will be reinstated.

 

Members wishing to return after being terminated for inactivity should contact the CEO - outlining the reasons behind their inactivity and to confirm their commitment to fulfilling the minimum flight requirements to maintain pilot currency.

 

 

          3.3    Hub Transfer Request

 

Hub Transfers can be requested via "My Career", and clicking on the "Request Hub Transfer" icon. Please note that you must include a reason for the transfer. Only one (1) hub transfer may be requested every three (3) months. Reassignment to another hub may not be immediately available due to hub staffing requirements.

 

 

          3.4    Leave of Absence

 

Pilots requesting a LOA (Leave of Absence) can do so by filing the LOA form located under Pilot Operations on the main menu. Each LOA can have a duration of 90 days maximum. Please do not wait until you are close to or past currency to request a LOA as we need time to process the request. New hires or re-hires may request a LOA after 2 months of continuous service with Liberty Air Group. Any special requests to deviate from this policy must be submitted to the CEO via PM or email.

Please note that individuals requesting LOA for Military Leave or special leave of absence due to elongated emergencies should make the request using the form and also PM or email the CEO. Please include as much information as possible about your leave, including expected return date and a way to contact you (if needed). We request that you do stay in touch with Staff and/or other members - so that we know how you are doing.

 

 

3.5 Transfer Hours from other VA's

 

Pilots may be given partial credit for previous flight time flown with a recognized virtual airline. Recognition will be based on activity, time flown, and other factors. The amount of transferable hours will be decided on a case-by-case basis and shall not exceed 25 hours. These hours shall be validated with the previous VA. Pilots will provide a valid link and/or contact information so that previous VA service can be verified. If a pilot requests consideration of transfer hours the pilot must PM the CEO with the required information. Pilots must request transfer hours credit prior to completing one month of service with Liberty Air Group. Requests outside of the one month time limit will not be considered. Pilot flight time from a VA that is acquired by Liberty Air Group will be credited in full at the time of integration into Liberty Air Group.

 

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4.     Pilot Ranks and Privileges

 

 Hours

 Rank

 Route Privileges/Additions

 0-9

 Junior Flight Officer

Commuter Routes - US Hubs
European Routes - EU Hubs

 10-24

 Flight Officer

---

25-49

 First Officer

Domestic Hub Routes (US based pilots)

 50-99

 Captain

Series Flights

 100-199

 Senior Captain

Canada

 200-349

 Commercial First Officer

Caribbean

 350-499

 Commercial Captain

 Mexico/Central America

 500-749

Commercial Senior Captain 

Europe (US based pilots)
US (European based pilots)

 750-999

 Commercial Commander

---

 1000-1499

 Commercial Senior Commander

---

 1500-1999

 ATP First Officer

---

 2000-2999

 ATP Captain

---

 3000-3999

 ATP Senior Captain

---

 4000-4999

 ATP Commander

---

 5000+

ATP Senior Commander 

 ---

All pilots - regardless of rank - may concurrently fly
the US Capital Tour while flying their scheduled routes. 

NOTE: Each higher rank level still carries the responsibilities
and privileges of all previous rank levels.

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5.     Flight Assignments and Routes

All pilots have the opportunity to fly and complete the US Capital Tour during their career at Liberty Air Group. The Capital Tour is a tour of all fifty (50) U.S. State Capitals and Washington, DC. Please contact a Staff member if you are interested. The tour may be flown concurrently with other Liberty Air Group flights. All Capital Tour flights shall be flown in the sequence listed to complete the tour and receive proper credit.

 

5.1    Pilots - Advancement through the ranks will allow pilots to fly Series Flights, Canadian, Caribbean, Mexico/Central American, European/North American and any other flights that may become available in the future.

All pilots shall depart from their last arrival point for all scheduled flights (this included all flights beginning with "FA" or "LBY" in the scheduled route number). If you departed KORD and arrived at KLAX, your next departure shall be from KLAX. Special exceptions will be considered for Capital Tour (CT) and Tours & Events (FTE) routes. Questions on this policy shall be directed to a Staff member for further information.

 

5.11    New Hire Pilots

 

All new hire pilots start out with the rank of Junior Flight Officer. For US based pilots - the first 25 hours of a new hires career will comprise of commuter routes only (those scheduled routes with turboprop and regional jet aircraft). After the initial 25 hours flight time, US based pilots may fly any route in our US domestic schedule that originates and terminates at their assigned hub (a round-trip flight comprising of 2 flights total). For European based pilots - the first 50 hours of a new hires career will comprise of European routes that originate and terminate at their assigned hub (a round-trip flight comprising 2 flights total).

 

5.12    Qualified Line Pilots

 

US based line pilots holding the rank of First Officer or higher are able to fly any routes that their rank qualifies them for, along with routes below their current rank.

 

All pilots holding the rank of Captain or higher are able to fly Series flights. Series flights may consist of up to twelve (12) scheduled flights from the Liberty Air Group schedule. The last flight in the series shall return to the pilots assigned hub. It is the pilot's responsibility to ensure they are able to fly a scheduled flight to return to their assigned hub on or before their twelfth flight.

 

5.2    Route Privileges

 

All route privileges are listed in the Pilot Ranks and Privileges table (see '4' above). If there is a question on whether or not you are qualified to fly a specific scheduled route, ask PRIOR to flying the route. Pilots who fly routes outside of their rank limits will not receive credit for those routes.

 

NOTE: Each higher rank level still carries the responsibilities
and privileges of all previous rank levels.

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6.     Code of Conduct

 

6.1    General Conduct

 

We understand that from time to time there may be differences of opinion. While we respect these differences and promote active discussion, the following are classified as unacceptable behavior. Participation in any of the following constitutes violation of the Liberty Air Group Code of Conduct:

 

·         Use of foul or unsuitable language toward ANY member of the Liberty Air Group community via any means (including forums, PM's, email, TeamSpeak, etc.).

·         Defame, abuse, harass, threaten or otherwise violate the rights of others.

·         Publishing, posting, uploading, distributing or disseminating any inappropriate, profane, defamatory, infringing, indecent, obscene or unlawful material, topic, name or information to any Liberty Air Group venue (including pornographic or sexual explicit materials).

·         Upload files that contain software or other material protected by intellectual property or privacy laws, unless you own or control the rights thereto or have received any necessary consent in writing.

·         Upload files that contain viruses, corrupted files or other similar programs or software that may damage the operation of another member's computer or any Liberty Air Group venue.

·         Restrict or inhibit any other member from utilizing and enjoying the communication services available through Liberty Air Group and its resources.

·         Harvest or otherwise collect personal/identifiable information about others (including email addresses) without their explicit consent.

·         Hacking or attempting to hack any of Liberty Air Group's online systems or services.

·         Violate any applicable US/local laws or regulations.

·         Willfully initiate, instigate or participate in any political discussions. There are other forums on the web for political discussion, please use them.

·         Advertising of any type, without the express consent written consent of the CEO and Executive Staff.

 

You are expected to conduct yourself in a professional manner when using any Liberty Air Group resource. This can be accomplished by abiding by the Liberty Air Group Code of Conduct. Any violation of the Code of Conduct may result in the suspension and/or termination of your Liberty Air Group accounts and termination of Liberty Air Group membership.

 

6.2    Company Website, Forums, Resources, Etc.

 

6.2.1 Forums

 

The forums are a place for friendly discussion, debate and making new friends. They are not the place for inappropriate or aggressive arguments of any sort. Any persons found to be engaging in aggressive/inappropriate behavior on the forum will be subject to code of conduct violation.

 

6.2.2 TeamSpeak

 

All members of Liberty Air Group are welcome and encouraged to utilize TeamSpeak. Push-to-talk is required for all users of TeamSpeak. During your chatting and discussion on TeamSpeak, you are expected to respect all members participating in the discussion. We encourage free thought and expression (you may discuss your own personal views), but know when to stop. Comments classified as derogatory to any group of people, including but not limited to race, sexual orientation, political/religious affiliation and/or nationality will not be tolerated. Harassment, name-calling, spamming, constant channel switching, etc. will not be tolerated. Always be positive, friendly and helpful.

 

If your conversation is limited to only certain members connected to the server, you should move to another (private) channel.

 

If you are unable to follow the rules on TeamSpeak, you will be warned, kicked from a channel or banned from the server entirely for a period of time. That time period will vary depending of the nature of the offense.

 

Abusing Server Administrator (SA) privileges will result in an immediate suspension.

 

6.2.3 Other Liberty Air Group Resources

 

Use of other Liberty Air Group resources (FSHost, site hosted chat, etc.) which are available or may become available to members shall carry the same code of conduct rules as outlined in sections 6.2.1 and 6.2.2 above.

 

6.3 Other Websites, Forums, Social Media, VATSIM, Etc.

 

Liberty Air Group is committed to promoting a positive environment within the VA and in the general virtual flying community in all forms of media. It is imperative for all of us to act in a manner that reflects positively on ourselves and that does not bring undue or unjust criticism on Liberty Air Group, FreedomAir or LibertyAir.

Like any other organization in today’s technological world, Liberty Air Group has found a need to set some guidelines and rules for the use of social media and other forms of media used by Liberty Air Group, whether offered through third-party providers, or Liberty Air Group itself. This media has been created for promoting our VAs and to help with information sharing, training and to build a sense of community. In an effort to maintain a professional and comfortable environment for pilots of all ages and backgrounds, we are asking for your cooperation and compliance with the following:


6.3.1 Facebook

- The
Facebook pages has been restricted to active pilots only.
- Please do not post any pictures, links or make any comments that may reflect poorly on you, or bring undue and unjust criticism of Liberty Air Group, FreedomAir and/or LibertyAir.
- Please limit the nature of the Facebook page for the promotion of our shared hobby and interests

 

 

6.3.2 Other Websites, Forums, VATSIM, IVAO, Etc.

 

When using sources outside of Liberty Air Group, please adhere to the code of conduct stated above. Present a professional attitude when discussing or representing Liberty Air Group, FreedomAir and/or LibertyAir. It is permissible to advertise for Liberty Air Group, FreedomAir and/or LibertyAir elsewhere, as long as that site allows it, you provide a direct link to "http://www.FreedomAir.us" or "http://www.LibertyAirVA.com" and post in our forums indicating the location (provide a link) of where you advertised.

 

 

6.3.3 Participation with outside VA’s

- There is NO restriction on pilots being a pilot here and with another VA.
- Pilots with this VA can be on staff at another VA.
- Staff at Liberty Air Group, FreedomAir and/or LibertyAir can not be on staff at another VA.
- Recruiting pilots from Liberty Air Group, FreedomAir and/or LibertyAir to another VA is strictly prohibited.

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7.     Operations

 

          7.1    Pilot Currency

         

You must fly at least one Liberty Air Group approved scheduled route every 45 days using our automated ACARS system (kACARSII) to maintain your currency (one-way, not round-trip).

New or re-hired (returning) members must file their first report within 14 days of hire using kACARSII. Failure to do so will result in termination for inactivity without notice. Special exceptions may apply if the member contacts Flight Dispatch and receives an extension.

 

We are aware that there are “non-virtual” schedules to be maintained. We do ask that you remain in “Active” status on the roster. Apart from that, YOU determine how often you fly.

 

 

 

          7.2    ACARS Usage

         

All scheduled flights shall be flown using the kACARSII program and submitted automatically to the Liberty Air Group website.

Flight Dispatch will not approve a manual fight unless there is some specific reason listed in your submitted flight report (in the comments section). If your computer crashes, flight sim stops working or some other reason - list it. Do not make a habit of filing manual reports. If we see a string of manual flights, we hope that you will contact Staff for technical support. If we see a string of manual reports without any reasons, those PIREPs will be rejected. Again, please do not make a habit of manual reports. If you need help with the kACARSII software or anything site related, contact a Staff member for technical support.

 

Also note that kACARSII can save your flight as set up in kACARSII under "Recovery, Settings". It is recommended to set this for 15 minutes, check all 4 boxes and set minimum altitude to 1000 feet AGL. This will save your flight and allow you to recover it if your sim crashes, you lose electrical power, etc.

 

 

7.3    Scheduled Routes

 

7.3.1   Aircraft Usage

 

·         Pilots shall use the aircraft type specified in the scheduled route or an approved substitute for the selected flight. Any aircraft used outside of this policy will result in the PIREP being rejected.

·         Pilots are responsible for selecting an aircraft with sufficient range and shall load adequate fuel to safely reach their destination or alternate airport, including holding patterns. Landing at intermediate points for refueling or in-flight refueling is not permitted.

·         If the pilot determines that the specified or approved substitute aircraft is unable to complete the selected flight segment safely, the pilot shall notify Staff via PM or email prior to commencing the flight for further instructions.

·         If a pilot chooses to use an approved substitute aircraft, the pilot must change the aircraft in kACARSII. To do this, enter the desired flight number - click "Get Flight Data" - under "Aircraft Information", select the approved substitute aircraft and click "Load". This will load the applicable aircraft and change the Registration, ICAO and Passengers under "PIREP Data". Then proceed as normal.

 

            7.3.2   Altitude Assignments

 

·         Pilots shall climb to the cruising altitude listed in the schedule for the specified route.

·         Schedules are created to reflect a realistic cruise altitude for the aircraft type used on each route segment.

·         Submitted PIREP's that do not indicate the flight attained TOC (Top of Climb) will be rejected.

·         Pilots may, at their choosing, fly at an altitude higher than listed in the schedule. Also, once TOC is attained, pilots may elect to descend to a lower cruising altitude to take better advantage of winds aloft. If descending to a lower than scheduled cruising altitude (after TOC is attained), pilots are reminded to use an altitude appropriate for the aircraft type being used.

 

 

7.4    Accelerated Flight Time

 

Use of Accelerated Flight (increased sim rate) shall adhere to the following policy

1.      Use of accelerated flight time is optional - the maximum rates shown below are mandatory

2.      Pushback at departure gate to TOC (Top of Climb) = 1x

3.      TOD (Top of Descent) to engine shutdown at arrival gate = 1x

4.      Total scheduled flight time 2 hours or less = 1x

5.      Total scheduled flight time greater than 2 hours up to 4 hours = up to 2x maximum

6.      Total scheduled fight time greater than 4 hours = up to 4x maximum

7.      Use of accelerated flight time shall be limited to level cruise flight only

8.      PIREPs submitted that do not meet the above listed standards will be rejected


Note: If you choose to use accelerated flight time, you will only receive hour's credit for the actual real time it took to complete the flight, not the sim hours. So, if the flight took 6 hours in sim time, but you flew it in 4 hours real time (because you used accelerated flight time), you will receive 4 hours credit in the PIREP system. This is hard-coded into the kACARSII program.

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8.     Reserved for future use

 

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